7 Gammel Skolevej
4070 Kirke Hyllinge
+45 31 72 03 50
CVR: 40327576
LeakHunter ApS sells products and service subscriptions exclusively to businesses; therefore, the terms and conditions below apply only to business purchases.
All amounts listed on the website are exclusive of VAT.
We do not accept credit card payments. When you confirm an order, it is sent to LeakHunter ApS, and you will receive an order confirmation via email. The order will be invoiced as agreed, and payment must be made by bank transfer within the payment deadline specified on the invoice.
We do not charge any transaction fees on your purchase.
We deliver to business addresses worldwide.
Delivery time in Denmark is usually 1–3 business days. For international shipments, delivery time depends on the destination and will be specified in the order confirmation. Orders placed on weekends and holidays will be shipped on the next business day.
In the unlikely event that delivery is delayed, we will notify you by email.
For deliveries outside the EU, customs duties and import taxes may apply, which are the responsibility of the buyer.
We offer a 14-day return policy on items purchased from our online store.
The period begins on the day you receive your order. You are responsible for any return shipping costs, and you may choose your own shipping carrier.
You must notify us of your cancellation no later than 14 days after the purchase, and the order must be returned to us no later than 14 days after you have informed us that you are exercising your right of cancellation.
The notification must be sent by email to service@leakhunter.dk, in which you must clearly state that you wish to exercise your right of withdrawal.
It is up to LeakHunter ApS to assess the condition of the item. If the item has been tested beyond what is necessary to determine its nature, characteristics, and function, it is considered used and of reduced value. This means that if you cancel the purchase, you will receive a smaller portion of the purchase price—or none at all—as a refund.
Our products come with a 1-year warranty for business customers. The warranty covers defects in materials and/or workmanship.
This warranty does not cover defects or damage caused by improper use of the product.
LeakHunter ApS will cover return shipping costs to a reasonable extent. We do not accept packages sent cash on delivery.
A replacement or repair does not result in a new 1-year warranty period for the item.
Complaints should be sent to our warehouse:
7 Gammel Skolevej
4070 Kirke Hyllinge
You may also cancel your purchase by providing clear notice and returning the item in person to the address above, by prior arrangement.
When you purchase a physical pressure testing device (LeakHunter), it comes with a free 1-year service subscription that provides access to an annual service check and the ability to generate pressure test reports. After an order is completed, the subscriber will receive an email with information on how to set up a user login that provides access to the service subscription.
The LeakHunter service subscription has a 12-month commitment period. The subscription renews automatically unless it is canceled within the 12-month active period.
The subscription is billed in advance for each subscription period. After signing up and upon each renewal, you will receive an invoice by email.
To cancel your subscription, send an email to service@leakhunter.dk, and the email’s Subject line must read ”Cancellation” and also include your customer number and a statement that you wish to cancel the subscription. Once the cancellation has been processed, the subscription will remain active until the expiration date of the current subscription period.
When signing up for a subscription, the subscriber must provide the following customer information:
Name, Company Name, Company Address, Email, and Company Phone Number.
The information above will be treated confidentially and will be deleted upon cancellation of the subscription.
You can send an email to service@leakhunter.dk, if you would like to contact us, have questions, or wish to file a complaint. We strive to respond within 2–3 business days.
If you wish to file a complaint about a product purchased from our online store, please send your complaint to:
The Danish Competition and Consumer Authority's Center for Complaint Resolution
35 Carl Jacobsens Vej
2500 Valby
Link: www.forbrug.dk
